Etech’s world facilities – Onshore, Nearshore, and Offshore, contain the abilities to customize the answer that best in shape your entire demands. With Etech’s world wide outreach, Etech is often accessible to assist your shoppers and produce steady Outstanding experiences.
A group of devoted leaders in the contact Heart business that are enthusiastic about generating a amazing difference for our
About us Etech delivers subsequent-generation BPO remedies. a worldwide minority-owned enterprise, Etech has produced and trademarked how to show your info into strategic insights. Leveraging the strength of artificial plus human intelligence Etech improves schooling and coaching to target crucial behaviors making improved consumer activities and shareholder benefit. Etech introduced in 2003 with only four hundred staff members and one Call center in Nacogdoches, Texas.
Etech is definitely an omnichannel purchaser engagement alternatives company for many of the entire world’s primary and many respected brand names. The working experience Etech has received throughout a wide range of enterprise verticals makes it possible for us to repeatedly provide Fantastic, individual buyer encounters.
Learn More daily life At Etech Etech thinks in Performing challenging and playing tricky and strives to produce staff really feel empowered and self-confident in The work They may be accomplishing.
At QEval, we’re devoted to supporting Get hold of centers improve their performance via crystal clear, actionable insights. Our efficiency analytics reviews provide you with a thorough breakdown of agent things to do, purchaser interactions, and operational bottlenecks, so you can make knowledgeable decisions that produce measurable advancements. With QEval, you don’t just get reports—you will get the tools and suggestions to act on them.
Etech’s modern technological innovation remedies and experienced leaders fully grasp your online business desires and recognize the strategic insights your brand name needs to travel outcomes.
✅ Unexpected Positive aspects past compliance Don't miss out on this chance to remodel your Get hold of Middle functions! agenda a meeting with our experts:
Metrics like take care of time, CSAT scores, resolution costs, and actionable insights are essential to good results in 2024. absent are the days of focusing solely on simply call volume. Now, it’s about digging into the standard of Every conversation and driving genuine results. Ready to get your phone Middle functionality to the next amount? Enroll at QEval University and ???? Listen to Shawndra’s full insight right here: #QEvalUniversity #PerformanceMetrics #CustomerExperience #AgentPerformance #CXLeadership
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The mixture of treatment, trust and Electrical power introduced towards the company is what will make the lifestyle at Etech one of a read more kind. Our CEO commonly suggests, “If we deal with our men and women, the figures will care for themselves.”
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satisfy Malisha, a shining star on our customer care crew! From tackling tasks to making the most of fun workforce activities, Malisha is aware how to maintain the balance involving function and Enjoy. Her positive attitude and team spirit make her a joy to work with.
a bunch of devoted leaders during the Get in touch with Middle market who will be keen about earning a impressive variance for our
Allow me to share just a couple essential attributes of what we provide: ✅ in-depth insights into agent functionality by detailed analytics